UNBEATABLE INSURANCE WITH THE SWISS DELUXE VISA CARD
Your Swiss Deluxe Visa card includes various insurance benefits (optional in some cases) that offer you security in everyday life.
Discover your individual insurance benefits:
ScanProtect
Protect yourself against data misuse on the Internet. E-mails, e-banking, online shopping – many things are quicker and easier on the Internet. However, personal data can fall into the wrong hands more quickly than expected: criminal activities on the Internet range from fraudulent e-mails and payment card abuse to cyberbullying and data and identity theft.
Account Balance Insurance
(for Credit Cards only)
With the balance protection insurance, you have one less thing to worry about. It quickly and easily covers your outstanding invoice amount if you are affected by an unforeseen event.
Loss protection
(already included with Swiss Deluxe Hotels Prestige)
With the loss protection, you are protected against all damage, subject to due diligence. All replacement cards and replacement PIN codes are free of charge for you.
You have questions or a claim?
Insurance hotline
You have questions about insurance benefits? Our partner Allianz Global Assistance, which provides insurance cover to you thanks to your Swiss Deluxe Hotels Visa card, is at your side to provide help and support.
+41 44 283 33 76
Account balance insurance hotline
All claims must be immediately reported to the claim administration service provider commissioned by Helvetia:
Financial & Employee Benefits Services (febs) AG
Postfach 1763
8401 Winterthur
Tel.: +41 52 266 02 93, Fax: +41 52 266 02 01
e-Mail: bonuscard@febs.ch
* Available during our office hours: Monday to Friday: 9:00 a.m. to 12:00 p.m., 1:30 p.m. to 5:30 p.m.
ScanProtect (optional)
Contact address for questions about insurance:
Allianz Assistance
Complaint Management
Richtiplatz 1
Postfach
8304 Wallisellen
Tel.: +41 44 283 32 22, Fax +41 44 283 33 83
info.ch@allianz.com, www.allianz-travel.ch
Legal Protection:
CAP Legal Protection Insurance Company Ltd
Neue Winterthurerstrasse 88
8304 Wallisellen
Tel.: +41 58 358 09 09
capoffice@cap.ch, www.cap.ch
Forms and GTCs
| Changes to personal information/powers of attorney | |
|---|---|
| Name change form | Download PDF |
| Power of attorney form | Download PDF |
| Direct debit for credit cards | Download PDF |
| Legal information | |
| General Terms and Conditions | Download PDF |
| Data Protection Policy | Download PDF |
| General Wallet Conditions | Link |
| General Conditions of Insurance (GCI) | Download PDF |
| Insurances | |
| Account Balance Insurance | Download PDF |
| ScanProtect | Download PDF |
| Loss Protection | Download PDF |
| Forms | |
| What to Do in Case of a Claim – Reporting a Claim | Download PDF |
| Card Blocking Service Form | Download PDF |
| Guarantee Extension Form | Download PDF |
| Cancellation Before Departure Form | Download PDF |
| Trip Interruption Form | Download PDF |
| Best-Price Guarantee Form | Download PDF |
| CDW Excess Exclusion Insurance (Rental Cars) Form | Download PDF |
| Transaction Complaint Form | Download PDF |
| Credit Card Surcharge Complaint Form | Download PDF |